Quality Kiln & Dryer Terms and Conditions
1. Introduction
These terms and conditions (“Terms”) govern the relationship between Quality Kiln & Dryer (“we,” “our,” or “us”) and you (“customer” or “you”), as a user of our kiln and dryer repair and maintenance services. By engaging with our services, you agree to abide by these Terms. Please read them carefully before proceeding.
2. Service Commitment
At Quality Kiln & Dryer, our mission is to deliver exceptional performance, reliability, integrity, and safety in all our services. We aim to set and maintain the industry benchmark for kiln and dryer repair and maintenance. Our commitment is to provide you with high-caliber service, keeping your equipment operating efficiently and effectively.
3. Team Excellence
Our team consists of seasoned professionals who are among the finest in the industry. Their experience and expertise ensure that we can offer the highest quality service at a fair price. We are dedicated to delivering projects within the agreed budget and timeline while upholding the utmost quality standards. Our unwavering focus on safety and a low MOD (Modified DART) rate underscores our dedication to excellence.
4. Satisfaction Promise
When our team completes a project at your facility, rest assured that every aspect of the job has been executed to your complete satisfaction. This commitment is our promise to you—a guarantee of quality workmanship and service excellence.
5. Information Sharing
Over the years, our customers have attested to the value of the insights we provide during our initial consultations. Our expertise has often saved them from costly mistakes and prolonged downtimes. To share this valuable knowledge, we have compiled essential information in a brochure. This resource outlines our company’s ethos and equips you with vital information to consider when hiring any kiln and dryer repair and maintenance professional.
6. Direct Communication
If you have specific repair or maintenance requirements that you wish to discuss in-depth, we encourage you to connect with Rod Bryant directly. He can be reached on his cell phone at 318-335-8580. We believe in transparent and direct communication to ensure your needs are fully understood and met.
7. Confidentiality
We recognize the sensitivity of the information shared during the course of our services. We are committed to maintaining the confidentiality of all proprietary, sensitive, and personal information shared with us during our engagement. Our Privacy Policy outlines our practices regarding the collection, use, and protection of your data.
8. Dispute Resolution
In the unlikely event of any disputes arising from our services, we are committed to resolving them amicably and professionally. We encourage open dialogue and cooperation to reach a fair resolution. If discussions fail to resolve the matter, both parties agree to submit to binding arbitration in accordance with the laws of the jurisdiction.
9. Amendments
These Terms and Conditions may be updated or modified from time to time to reflect changes in our services or applicable laws. Such updates will be posted on our website, and continued use of our services will constitute your acceptance of the revised Terms.
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which Quality Kiln & Dryer operates.
By engaging with Quality Kiln & Dryer’s services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions in their entirety. If you have any questions or concerns, please do not hesitate to reach out to us for clarification.